Reference

Terms & Conditions That Govern Your 1ngage Account

These Terms & Conditions set out the binding agreement between you and 1ngage when you open an account, deposit via UPI, Paytm or PhonePe, and access any part…

Applies to all account holdersCovers UPI, Paytm & PhonePe transactionsSubject to Indian local lawUpdated terms notified by emailGoverns all lobby access

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What These Terms Cover and Where They Apply

1ngage Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply to every interaction you have with 1ngage — from the moment you register an account through to each deposit, withdrawal, game session and any communication with our support team. Access to the platform depends on whether local law in your state

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or territory in India permits it; if you are in a region where such services are restricted, these terms do not grant you any right of access. Payments processed through UPI, Paytm or PhonePe are subject to both these terms and the conditions of your chosen
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payment provider. Where any conflict arises between this document and a specific promotional condition you have accepted separately, the specific condition governs. We may update these terms and will notify you at your registered email address before material changes take effect. Continued use of your account
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after that notice constitutes acceptance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About Any Terms & Conditions Query

If any clause in these Terms & Conditions is unclear, or you believe an account action has been taken that contradicts what is written here, contact our support team directly. We handle terms-related queries through three channels and aim to respond within 24 hours for written requests and in real time via live chat during operating hours.

Team online

Live Chat

Open the chat widget from any page on 1ngage.net and select 'Terms & Account Rules' from the menu. Our agents can clarify clause meaning, account standing and dispute steps in real time during operating hours.

Email Support

Send a written request to our support address with your registered account ID and the specific clause number in question. Written queries about terms interpretation receive a formal written response within 24 hours on business days.

Help Centre

The Help Centre on 1ngage.net hosts the current version of these Terms & Conditions along with a version history. You can check the date of the last revision and compare it against the version you previously accepted in your account portal.

HOW WE HANDLE THIS POLICY

Account Security, Data Retention and Your Rights Under These Terms

Knowing what happens to your account data, how long we keep it, and how you can request changes are all part of what these Terms & Conditions guarantee…

Data Handling

Account data you submit — name, contact details, payment method identifiers — is used solely for account management, transaction verification…

Cookie Policy

We use session and analytics cookies to keep your account session active and to understand how pages on 1ngage.

Account Security

Your account is protected by password authentication and, where enabled, a second verification step.

Data Retention

We retain account records for the period required by applicable financial and legal obligations, which in most cases is a…

Who to Contact for Changes

Requests to amend your registered name, contact details or payment method must be submitted via email with supporting documentation.

Requesting Account Closure

If you wish to close your account, submit a written request through email or the Help Centre.

Frequently Asked Questions About These Terms & Conditions

These questions cover the points account holders in India ask most often about what these Terms & Conditions mean in practice — from how changes are communicated to what happens if a clause is disputed.

They become binding the moment you complete account registration on 1ngage.net. By proceeding past the registration confirmation screen, you confirm you have read, understood and agreed to every clause in the current version of these terms.

We send a notification to your registered email address at least seven days before any material change takes effect. The updated version is also published in the Help Centre with a clear revision date so you can compare it with the version you originally accepted.

Yes. Every deposit and withdrawal processed through UPI, Paytm or PhonePe is subject to these Terms & Conditions from the moment the transaction is initiated. Your payment provider's own terms apply alongside ours and are not replaced by this agreement.

Contact our support team in writing, quoting the specific clause you believe has been applied incorrectly. We will review the case and provide a written response within five business days. Unresolved disputes may be escalated as described in the dispute resolution section of these terms.

Yes. Submit a data access request via email from your registered address. We will compile and send a summary of the data we hold about your account within 15 business days, in line with our data retention obligations under applicable law.

Access to the platform and certain account features depends on local law in your state or territory. Where state law restricts or prohibits such services, those clauses of these terms that relate to access become inapplicable to you; all other clauses remain in full force.

Send a written request to our support email with your account ID and supporting documents for the change required — such as a government-issued ID for name changes. Our compliance team processes verified requests within three to five business days as set out in Section 4.

Terms & Conditions That Govern Your 1ngage Account

Reach Us About Any Terms & Conditions Query

Live Chat

Email Support

Help Centre

Account Security, Data Retention and Your Rights Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact for Changes

Requesting Account Closure

Frequently Asked Questions About These Terms & Conditions

01 When do these Terms & Conditions become binding on my account?

02 How will I be told if the Terms & Conditions change?

03 Do these terms apply to deposits made via UPI, Paytm and PhonePe?

04 What happens if I disagree with a decision made under these terms?

05 Can I request a copy of the personal data 1ngage holds about me?

06 Are there any parts of these terms that are specific to certain states in India?

07 How do I request a change to my registered account details under these terms?

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