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How 1ngage Handles Your Personal Data

Q: Can I request a copy of the data 1ngage holds about me?

Yes. Email privacy@1ngage.net with your registered mobile number and the subject line 'Data Access Request'. We will verify your identity and send a structured copy of your personal data within seven business days of verification.

Q: How do I ask 1ngage to correct or delete my data?

Send a correction or deletion request to privacy@1ngage.net. Include your account email and describe what needs to change. We will action verified correction requests within seven days and deletion requests within 30 days, confirming both in writing.

Q: What should I do if I think my data has been mishandled?

Contact privacy@1ngage.net immediately with a description of your concern. We will investigate and respond within seven business days. If our response does not satisfy you, you have the right to escalate to the relevant data-protection authority in your jurisdiction where local law permits.

This Privacy Policy sets out exactly what personal data 1ngage collects when you open an account, how we use it, how long we keep it, and what rights…

Data collected with your consentRetention periods clearly statedRight to access your dataSecure storage at all timesContact us to request changes

Explore the Lobby Read FAQ

What Data We Collect and Why

1ngage Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, phone number, and payment-method identifiers — for example, the UPI handle, Paytm mobile number, or PhonePe account reference you use to transact. We also collect device identifiers, IP addresses, and session logs to

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keep your account secure and to detect unauthorised access. We do not sell this data to third parties. Data is processed under the applicable law of the jurisdiction where your access is permitted, and our practices align with those legal requirements. If you believe your data
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is being handled incorrectly, you have the right to raise a complaint with the relevant data-protection authority in your region.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you want to access, correct, or delete your personal data, our dedicated privacy team is available through the channels below. We aim to respond to all data-related requests within seven business days of receiving your message, and we will confirm receipt by email in every case.

Team online

Email Privacy Team

Send your data-access or deletion request to our privacy inbox at [email protected]. Include your registered phone number so we can verify your identity before acting on the request.

Live Chat Support

Open the chat widget inside your account dashboard and select the Privacy or Data topic. Our team handles privacy queries separately from general support to keep your request confidential and tracked.

Written Request

You may submit a formal written request through the Help Centre form on 1ngage.net. Mark the subject as 'Data Request' so it routes directly to the privacy team without delay.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply technical and organisational measures across every layer of your account — from the moment you enter your UPI or Paytm details to the point your session…

Encrypted Storage

All personal data — including payment references such as UPI handles and PhonePe numbers — is stored using industry-standard encryption.

Cookie Consent

We use functional and analytical cookies to keep your session active and to understand how our pages perform.

Account Security

Your account is protected by password hashing and optional two-factor verification.

Data Retention

We keep your account data for as long as your account remains active and for the period required by applicable…

Third-Party Sharing

We share data only with payment processors — such as UPI and Paytm gateway partners — and with fraud-detection services…

Your Right to Erasure

You may request deletion of your personal data at any time by contacting [email protected].

Frequently Asked Privacy Questions

Below are the questions we receive most often about how 1ngage collects, stores and shares personal data. If your question is not answered here, write to [email protected] and we will respond within seven business days.

We collect your name, email address, mobile number, date of birth, and the payment identifiers you link — such as your UPI handle or Paytm number. We also log device and session data for security purposes throughout your account activity.

We share data only with payment processors like UPI and Paytm gateway partners, and with fraud-prevention services. Each third party operates under a signed data-processing agreement. We do not sell or rent your personal data to any advertiser or data broker.

Your data is retained for as long as your account is active and for the legally required period after account closure. When both periods have passed, your data is permanently and securely erased from our storage systems and confirmed to you by email.

Yes. Email [email protected] with your registered mobile number and the subject line 'Data Access Request'. We will verify your identity and send a structured copy of your personal data within seven business days of verification.

Send a correction or deletion request to [email protected]. Include your account email and describe what needs to change. We will action verified correction requests within seven days and deletion requests within 30 days, confirming both in writing.

We use functional cookies to maintain your login session, analytical cookies to measure page performance, and preference cookies to remember your settings. You can view and adjust all cookie choices through the cookie settings panel at the bottom of any page on 1ngage.net.

Contact [email protected] immediately with a description of your concern. We will investigate and respond within seven business days. If our response does not satisfy you, you have the right to escalate to the relevant data-protection authority in your jurisdiction where local law permits.

How 1ngage Handles Your Personal Data

Reach Our Data Protection Team

Email Privacy Team

Live Chat Support

Written Request

How We Protect and Manage Your Data

Encrypted Storage

Cookie Consent

Account Security

Data Retention

Third-Party Sharing

Your Right to Erasure

Frequently Asked Privacy Questions

01 What personal data does 1ngage collect when I open an account?

02 Does 1ngage share my data with third parties?

03 How long does 1ngage keep my personal data?

04 Can I request a copy of the data 1ngage holds about me?

05 How do I ask 1ngage to correct or delete my data?

06 What cookies does 1ngage use and how do I control them?

07 What should I do if I think my data has been mishandled?

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